Frequently Asked Questions
Everything you need to know about your Creed Fragrance experience.
Are your fragrances 100% authentic?
Yes, all products sold on Creed Fragrance UK are 100% authentic, sourced directly from the House of Creed or authorized distributors to ensure the highest quality and batch integrity.
What are your shipping options within the UK?
We offer complimentary standard delivery on all UK orders over £50. For urgent requests, Next Day Delivery is available at checkout for orders placed before 2 PM GMT, Monday through Friday.
Can I return a fragrance if I have opened it?
Due to hygiene and safety regulations, we can only accept returns on products that are unopened, unused, and in their original cellophane packaging within 30 days of purchase.
Do you provide complimentary samples with orders?
Every order includes two complimentary samples of our latest or most iconic scents, allowing you to discover your next signature fragrance before committing to a full-size bottle.
How should I store my Creed fragrance to ensure longevity?
To preserve the complex notes of your fragrance, store the bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bedroom cupboard.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for interest-free installments.